FAQs

Frequently Asked Questions

About Make It to the Next Sunrise

What is Make It to the Next Sunrise?

Make It to the Next Sunrise is a veteran-founded mental-health-awareness brand. We create clothing, artwork, and everyday products designed to help people feel seen, encourage honest conversations, and carry messages of hope into difficult moments.

Who founded the company?

The company was founded by a disabled Marine veteran who lives with PTSD and understands the weight of invisible struggles. He works alongside fellow disabled veterans connected by service, sacrifice, and shared mental-health experiences.

Together, they created the brand to turn personal pain into purpose and help others recognize that they are not alone.

What does “Make It to the Next Sunrise” mean?

It means staying through the difficult moment in front of you.

Sometimes hope is not a perfect plan or a dramatic transformation. Sometimes it is choosing to take one more breath, make one phone call, ask for help, or give tomorrow another chance. The next sunrise represents the possibility that circumstances, feelings, and lives can change.

Do I need to be a veteran to support or wear the brand?

No. Although the company was founded by veterans, our mission belongs to everyone. Mental-health struggles affect people from every background. Veterans, civilians, families, caregivers, advocates, and allies are all welcome in this community.

Is Make It to the Next Sunrise a nonprofit organization?

Make It to the Next Sunrise is a mission-driven business, not a nonprofit organization. A purchase supports the growth of the brand and its work to promote mental-health awareness.

We will clearly identify any product, campaign, or partnership that includes a charitable contribution. We will not suggest that purchases support a nonprofit unless a formal arrangement exists.

Our Products

What types of products do you offer?

We offer clothing, accessories, artwork, and everyday items carrying messages connected to mental-health awareness, resilience, and hope. Available products may change as new designs and collections are introduced.

What makes your products different?

Every design begins with a purpose. Our products are created to serve as personal reminders, expressions of solidarity, and opportunities to begin conversations about mental health.

We want each item to mean something—to the person wearing it, the person receiving it, or the person who sees the message at the right moment.

Are your products made to order?

Some products may be produced after an order is placed. Making products to order can reduce unnecessary inventory, but it may require additional production time before shipment.

Check the individual product description for available production and delivery information.

How do I select the correct size?

Use the size chart displayed on the product page before placing your order. Because sizing can differ between products, do not assume the same size will fit identically across every item.

If you are between sizes, review the product’s fit description or contact us before ordering.

How should I care for apparel?

Follow the instructions printed on the product’s care label. Unless otherwise stated, we generally recommend:

  • Washing garments inside out

  • Using cold water

  • Washing with similar colors

  • Avoiding bleach

  • Tumble-drying on low or air-drying

  • Avoiding direct ironing over printed designs

Always follow the care instructions included with the specific product.

Will product colors look exactly the same as they do online?

We work to represent colors and details accurately. However, screens display colors differently, and slight variations may occur between the online image and the physical product.

Ordering and Payment

What payment methods do you accept?

Available payment methods appear during checkout. These may include major credit and debit cards, accelerated checkout services, and other payment options supported by Shopify.

Is checkout secure?

Yes. Payments are processed through Shopify’s secure checkout system and approved payment providers. Make It to the Next Sunrise does not directly store complete credit-card information.

Can I change or cancel my order?

Contact us as quickly as possible after placing your order. We will make a reasonable effort to help, but we cannot guarantee changes or cancellations once production or fulfillment has begun.

Include your order number and the email address used during checkout.

What should I do if I entered the wrong shipping address?

Contact us immediately with your order number and corrected address. If the order has not entered fulfillment, we may be able to update it.

Once an order has shipped, we may be unable to redirect it. Customers are responsible for verifying shipping information before completing checkout.

Can I send an order as a gift?

Yes. Enter the recipient’s shipping information during checkout. Prices are generally not printed on packing slips, although packaging may vary depending on the product and fulfillment provider.

Shipping and Delivery

How long will my order take to arrive?

Production and shipping times vary by product, destination, carrier, and order volume. Estimated delivery information may appear on the product page or during checkout.

Delivery estimates are not guarantees. Carrier delays, severe weather, holidays, and address problems may affect arrival times.

How can I track my order?

When tracking is available, you will receive a shipping-confirmation email containing the tracking information. Allow time for the carrier to scan and activate the tracking number.

Do you ship internationally?

Available shipping destinations and costs will appear during checkout. If Shopify does not provide a shipping option for your address, we may not currently ship to that destination.

International customers may be responsible for duties, taxes, customs fees, or import charges imposed by their country.

What if my tracking says delivered, but I cannot find the package?

First:

  • Confirm that the shipping address is correct

  • Check entrances, mailrooms, parcel lockers, and secure delivery areas

  • Ask household members, neighbors, or building staff

  • Allow 24 hours in case the carrier marked the package delivered early

  • Contact the shipping carrier for delivery details

If the package is still missing, contact us with your order number and tracking information.

What if my order arrives damaged or incorrect?

Contact us promptly and include:

  • Your order number

  • A description of the problem

  • Clear photographs of the item

  • Photographs of the packaging, when relevant

We will review the issue and explain the available replacement, refund, or resolution options.

Returns and Refunds

What is your return policy?

Return eligibility depends on the product, its condition, and whether it was made or customized specifically for the order. Review our Returns and Refunds Policy before purchasing for complete requirements and deadlines.

Items generally must be unworn, unused, and returned in their original condition. Certain customized, personalized, hygiene-sensitive, final-sale, or made-to-order products may not qualify for return unless they arrive damaged or defective.

Can I exchange an item for another size?

Exchange availability depends on the product and fulfillment process. Contact us with your order number and the size needed. If direct exchanges are unavailable, we will explain the applicable return and reorder process.

How long do refunds take?

Approved refunds are returned to the original payment method. Processing time depends on the bank or payment provider and may continue for several business days after the refund is issued.

Original shipping costs may be nonrefundable unless the order arrived damaged, defective, or incorrect.

Community and Collaboration

How can I share my story?

Visit our Share Your Story page and complete the submission form. You may provide your full name, use only your first name, or request to remain anonymous.

Submitting a story does not automatically authorize publication. We will not publish your story without your permission.

Can I collaborate with Make It to the Next Sunrise?

We welcome responsible collaboration inquiries from:

  • Veterans and veteran organizations

  • Mental-health advocates

  • Artists and designers

  • Community and nonprofit organizations

  • Content creators

  • Businesses planning mission-aligned campaigns

  • Event organizers

Visit our Contact page and select collaboration or partnership as the reason for your message.

Can organizations place bulk orders?

Bulk-order availability depends on the product, quantity, production schedule, and destination. Contact us with the product name, requested quantity, sizes, desired delivery date, and shipping location.

Submitting an inquiry does not guarantee availability or pricing.

How can I join the community?

Join our email list and follow our social channels for new products, community stories, mental-health resources, collaboration opportunities, and updates from the mission.

We will respect your inbox and focus on messages with purpose.

Mental-Health Support

Does Make It to the Next Sunrise provide counseling?

No. Make It to the Next Sunrise is a mental-health-awareness brand. We do not provide medical advice, diagnosis, therapy, counseling, treatment, or crisis-response services.

Visit our Find Support page for verified veteran and civilian mental-health resources.

What should I do if I or someone I know needs immediate help?

In the United States, call or text 988 to reach the Suicide & Crisis Lifeline. Veterans and service members can call 988 and press 1, or text 838255, to reach the Veterans Crisis Line.

If someone is in immediate physical danger, call 911 or go to the nearest emergency room.

Visit 988lifeline.org or our Find Support page for additional resources.

Still Have Questions?

We are here to help with questions about products, orders, community stories, collaborations, and the Make It to the Next Sunrise mission.

Contact Us

Please do not use our contact form for emergencies or urgent mental-health support. In the United States, call or text 988 for immediate crisis assistance.

Stay. Keep moving. Make it to the next sunrise.